Upon enrolment into Big Tree Tuition programmes, the student/parent/guardian hereby agrees to and accepts the terms and conditions stated herein:
Fees Payment
· All fees paid are strictly non- refundable and non-transferable.
· A one-time registration fee is payable for each new student who joins our programmes.
· Security deposit (refundable) will be collected before the start of the new lesson to confirm your child’s class slot.
· The fees will be collected based on monthly basic and shall be payable within (7) days of each beginning month.
· If payment is not received by the due date, the class slots may be released to the next student in the waiting list.
· If your child joins in the middle of the term, the fees will be pro-rated accordingly based on the remaining number of lessons. Material fee will also be payable and will not be pro-rated.
· The centre reserves the right to refuse attendance if payment has not been received by the due date.
· During the school holidays, lessons will continue and fees remain payable in full.
· If students unable to attend lesson during school holiday, he/she will need to give us one (1) months’ or two (2) weeks’ notice before the school holiday.
· All fees are subject to review and revision.
Payment Modes
· We accept payment by cash/internet/ATM bank transfer.
· For internet/ATM bank transfer, please WhatsApp/SMS/email the full transaction details. A receipt will be issued upon verification of payment.
Withdrawal Policy
· If a student wants to withdraw from any class, he/she will need to give us at least one (1) months’ notice before the last lesson. The deposit will be forfeited if the notice period is less than one (1) month.
· No refunds will be given for unused portions of the fees.
Replacement Lessons
· We understand that missing a lesson is sometimes unavoidable. Our policy is to offer a replacement lesson provided parents notify us in advance that their child will be unable to attend lessons.
· Replacement lessons are subject to availability.
· A replacement lesson will be offered based on teacher schedule at our centre.
· Replacement lessons (if available) must be taken ASAP and valid for 3 months’ time.
· If the missed lesson still not replace within 3 months’ time by the student, it will be automatic forfeit without prior notice.
· Payment for a full month remains applicable even if your child misses any class.
· The centre reserves the right to reschedule or to cancel a class at any point of time during the term due to unforeseen circumstances.
Safety Issue & Others
· Big Tree Tuition Centre will assume the responsibility of supervision of the student while the class is in session. We assume no responsibility for the supervision of the student at times outside of the class sessions, or if the student chooses to leave the premises during the lesson for any reason.
· All costs incurred as a result of any damage, injury, loss, expense or liability that may be caused to public and/or private property by the student will be borne by his/her parents/guardians.
· Big Tree Tuition Centre owns the copyrights to our students’ work and compositions completed throughout the duration of the programme. Big Tree Tuition Centre has the right to reproduce or publish our students’ works for advertising or other purposes.
· Big Tree Tuition Centre reserves the right to replace or change class teachers without prior notice.
· Big Tree Tuition Centre reserves the right to amend the above terms and conditions without prior notice